Returns
Return Policy
At Re5ved, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you're not happy with your order, we offer a 30-day return policy from the date of delivery.
How to Return an Item:
- Contact Us: Please send an email to info@re5ved.com to initiate your return. Include your order number, the item you wish to return, and the reason for the return in your email.
- Return Authorization: Once we receive your email, we will provide you with the return instructions.
- Shipping: You are responsible for the return shipping costs. Please ensure you use a trackable shipping method. Once you've shipped the item, send us the tracking number via email at info@re5ved.com. We recommend keeping your receipt and tracking number until the return is processed.
Return Conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- We do not accept returns for items that have been worn, used, or altered in any way.
Processing Time:
- Once your return is received and inspected, we will notify you via email.
- Returns are typically processed within 1-3 business days after we receive the item.
- If your return is approved, a refund will be issued to your original method of payment.
Please Note: Returns without prior communication to info@re5ved.com may not be accepted. Make sure to use a trackable shipping method and send us the tracking number, as we are not responsible for lost or missing returns.